Major changes to the City of Montréal’s digital presence

Context

The City of Montréal’s digital presence, most notably its web portal, has evolved over time to meet city residents’ needs. Despite a number of adjustments, it is time for a makeover that will bring the City’s digital presence into line with the smart city concept.

Actions planned

• Create a new technology architecture and a new design
• Develop a wider range of services
• Create a cross-platform experience optimized for mobile devices
• Provide a personalized space for users
• Develop a two-way interface that facilitates dialogue between the City, its partners, and city residents
• Encourage citizen involvement through participation and collaboration

Results targeted

• Increase the range of digital services available to city residents, including online transactions
• Improve user experience on a range of platforms
• Make information easier to access

Financing structure

Municipal
Three-year capital works program

Sources of inspiration

New York State Portal